Abuse and staff shortages causing NHS call handlers to quit or go off sick
By Liz Wells 27 March 2026
Staff handling urgent medical calls on the NHS 111 service are leaving in large numbers due to heavy workloads, staff shortages and abusive callers, new research reveals.
Social Care Officer
Band E, SCP 18-25 (£31,537 – £36,363 per annum)
Sandwell, West MidlandsBand E, SCP 18-25 (£31,537 – £36,363 per annum)
Team Leader Brokerage Health and Adult Services
£31,537 - £34,434 per annum
Skipton, North Yorkshire£31,537 - £34,434 per annum
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Social Care Officer
Band E, SCP 18-25 (£31,537 – £36,363 per annum)
Sandwell, West MidlandsBand E, SCP 18-25 (£31,537 – £36,363 per annum)
Team Leader Brokerage Health and Adult Services
£31,537 - £34,434 per annum
Skipton, North Yorkshire£31,537 - £34,434 per annum
Most Read News
- BREAKING NEWS: NHS hits interim 18-week waiting target
- BREAKING NEWS: Single patient record included in King's Speech reforms
- BREAKING NEWS: Healthcare reacts to Wes Streeting resignation
- Six people from hantavirus cruise ship return home to isolate
- Health and social care regulators sign nine anti-racism principles
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