Abuse and staff shortages causing NHS call handlers to quit or go off sick
By Liz Wells 27 March 2026
Staff handling urgent medical calls on the NHS 111 service are leaving in large numbers due to heavy workloads, staff shortages and abusive callers, new research reveals.
Principal Lead – Through Care
£76,597 - £81,370 (pay award pending)
Dudley, West Midlands£76,597 - £81,370 (pay award pending)
Associate Director – Children’s Provider Services
£108,015 - £118,680 (pay award pending)
Dudley, West Midlands£108,015 - £118,680 (pay award pending)
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Principal Lead – Through Care
£76,597 - £81,370 (pay award pending)
Dudley, West Midlands£76,597 - £81,370 (pay award pending)
Associate Director – Children’s Provider Services
£108,015 - £118,680 (pay award pending)
Dudley, West Midlands£108,015 - £118,680 (pay award pending)
Most Read News
- BREAKING NEWS: Single patient record included in King's Speech reforms
- King's Speech to include NHSE abolition Bill and 10-Year Health Plan reforms
- THE BIG INTERVIEW: Full in-tray
- NHS bank shifts often cost more than agency cover, REC claims
- Stop smoking alliance shortlisted for health inequalities award
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