Abuse and staff shortages causing NHS call handlers to quit or go off sick
By Liz Wells 27 March 2026
Staff handling urgent medical calls on the NHS 111 service are leaving in large numbers due to heavy workloads, staff shortages and abusive callers, new research reveals.
Assistant Director People Commissioning
£99,433 to £112,411
Bradford, West Yorkshire £99,433 to £112,411
Strategic Director Adult Social Care and Health
£159,862 to £167,495
Bradford, West Yorkshire£159,862 to £167,495
Director of Children’s Social Care Reform and Professional Standards
£97,330 – £108,697 (plus relocation and car allowance)
Lancashire£97,330 – £108,697 (plus relocation and car allowance)
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Assistant Director People Commissioning
£99,433 to £112,411
Bradford, West Yorkshire £99,433 to £112,411
Strategic Director Adult Social Care and Health
£159,862 to £167,495
Bradford, West Yorkshire£159,862 to £167,495
Director of Children’s Social Care Reform and Professional Standards
£97,330 – £108,697 (plus relocation and car allowance)
Lancashire£97,330 – £108,697 (plus relocation and car allowance)
Most Read News
- First trusts on Intensive Recovery programme revealed
- BREAKING NEWS: Resident doctors announce further strikes in England
- BREAKING NEWS: GPs in England vote to reject imposed contract changes
- BREAKING NEWS: First 27 neighbourhood health centres to open by 2027
- ICB chief executive to retire despite being cleared in whistleblowing investigation
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