Totalmobile's research, conducted with more than 100 senior managers in reablement, exposes a system under strain.

The research's key findings include:

• 90% of reablement providers now rely on agency staff monthly, with 61% depending on them weekly. This dependency reflects severe workforce shortages that impact service stability and care quality.
• While 90% of respondents use some form of digital tool, 35% rated their technology as inadequate, and only 26% view it positively. In addition, 59% agree that improved technology could significantly enhance service delivery.
• 43% of managers reported delays in updating service user records after visits, impacting continuity of care and risking outdated information.

Chris Hornung, managing director for public sector at Totalmobile, said: ‘Reablement providers are under constant pressure, and the reliance on agency staff shows just how stretched the sector has become.

'The need for improved workforce management and coordination is critical - not just for the care sector, but for the wider healthcare system that depends on timely patient transitions from hospital to home.'

With 70% of reablement leaders expecting these challenges to worsen in the coming years, Totalmobile's report calls for strategic improvements in workforce planning, technology integration, and cross-team collaboration to help stabilise the system.