New figures comparing the period between 28 April 2026 to 20 May 2026 with 29 April 2025 to 21 May 2025 showed satisfaction had dropped from 34.0% a year ago.

Nearly two-fifths (37.9%) rated the administration of their care as good and a fifth (22.2%) reported a good overall waiting experience. When asked how their experience could be improved, the most common suggestions were shorter waiting times (58.5%) and more regular updates (49.5%).

Three-quarters (73.7%) of adults who tried to contact their GP practice in the last 28 days had a good overall experience, and a fifth (20.9%) thought the service provided by their GP practice had got better over the last 12 months, an increase from 19.4% a year ago.

One in ten (10.4%) adults were waiting to receive care, treatment or advice from an NHS community health service. Of those waiting, 45.2% were satisfied with the communication about their wait, and 38.0% were satisfied with the length of time they had been waiting. Satisfaction varied by service.

Nearly three-fifths (57.9%) of adults reported using NHS services from a pharmacy in the last 28 days, an increase from 54.5% a year ago. Most (89.0%) of those doing so reported being satisfied with the service.