NHS App saves NHS over £1m in last year

Sending messages to patients via the NHS App saved the NHS over £1m in 2023/24.

(c) John Cameron/Unsplash

(c) John Cameron/Unsplash

During the last 12 months, 22.5m messages were sent through the app, which would have previously been sent by text or letter.

Health minister, Andrew Stephenson said: ‘More than 34 million of us are now using the NHS App, which allows people in England to access health services like ordering repeat prescriptions and booking appointments quickly and easily online, while saving the NHS millions of pounds and freeing up time. 

‘As we announced in the Budget, we are investing £3.4 billion in upgrading and enhancing technology in the NHS as part of our plan to make our healthcare system faster, simpler, and fairer, so that doctors and nurses can spend more time with patients and less time on admin.'

The NHS App now has more than 34 million registered users, which is around three quarters of the adult population in England. 

Dependant on their GP surgery or healthcare provider, app users can view messages from their NHS healthcare services (through the NHS App Messaging service); view responses from their GP practice or follow up on things like test results (sometimes called an online consultation); and view messages to their healthcare provider (such as specialist doctors at a hospital).

Other features include viewing GP health records, ordering repeat prescriptions, viewing or managing hospital appointments, nominating a preferred pharmacy, finding local NHS services and getting health advice via 111 online. 

Only two in five adults accessing NHS dental care

Only two in five adults accessing NHS dental care

By Lee Peart 28 August 2026

Only two in five (40%) of adults in England have accessed NHS dental care in the last two years, NHS Business Services Authority data has revealed.

Virtual ward study finds no impact on hospital admissions

By Lee Peart 27 August 2026

A University of Sheffield study has found virtual wards had no impact on hospital admissions, in-patient stays or readmissions.

NHS satisfaction levels improve but concerns remain

By Lee Peart 26 August 2026

NHS patient satisfaction levels improved in the past year although concerns remain in some areas, according to a CQC survey.


Popular articles by Lee Peart