The funding boost marks the first venture capital investment into a primary care AI voice agent operating in the NHS.

Daniel Park, founder of InTouchNow, commented: ‘For most patients, the GP reception desk is the front door to the entire NHS, and it's under more strain than any other part of the system. InTouchNow was built to handle the repetitive, time-consuming calls so reception teams can focus on the patients who really need a person. Ada's backing is a strong vote of confidence in British healthtech, and lets InTouchNow bring safe, ethical, and genuinely useful AI to many more NHS practices across the UK.'

The technology is already live in over 150 practices across the country, cutting patient call wait times and improving access. It supports patient calls in over 80 languages and 200 regional accents.

Michael Tefula, principal at Ada Ventures, said: ‘Everyone knows the morning phone rush to get through to their GP. Daniel spent five years running call centres that handle these calls, so he knows the problem first-hand. That's a big part of why we backed him to build an AI company around it. InTouchNow helps more patients get through to their GP, across dozens of languages and accents, while giving practice staff more time for patients. This is exactly the kind of practical, responsible AI we believe can strengthen access to care across the NHS.'