The new digital pathway, now live across England, is part of the Infected Blood Psychological Service, which delivers specialised, trauma-informed psychological and psychosocial care on behalf of the NHS. It ensures that anyone infected or affected, regardless of location, can securely self-refer online and access the support they need through a streamlined, secure digital pathway.
The launch involved the coordination of multiple NHS services, specialist psychological care teams, and clinical safety officers.
The project included:
- nationwide integration with NHS England
- development of a custom self-referral portal to allow any people infected or affected to access quick support directly
- secure clinical case management system, enabling efficient referral processing and reporting across regions and local providers
- collaborating with NHS clinicians, and policy teams to ensure the service meets real-world needs.
Jullie Tran-Graham, deputy head of mental health at NHS England, said: ‘The opening of the digital national front door for the Infected Blood Psychological Service marks a huge milestone for the service. It means people have more ways to refer themselves into the service, and widens access to those who need the bespoke support. This has been a key ambition for the service since its launch in 2024.
‘The work to open the digital front door has required complex coordination and intense engagement across the 16 trusts who provide the service; nationally, regionally and locally. PCMIS have been a trusted partner through the process. They have provided invaluable technical expertise, flexibility, and a warm engagement style that has positively contributed to this milestone for the service.'
Byron George, chief executive of PCMIS Health Technologies, added: ‘Implementing IBPS within the NHS marks a significant step forward in our expertise to deliver large-scale integrated care with a smarter more connected service across the entire care pathway.
‘Our team worked closely with NHS England to deliver a solution that is secure, flexible, and responsive. The technology isn't just about efficiency; it's about supporting NHS trusts at a national level to ensure every person receives the timely support they deserve.'
