Inspectors identified six new breaches around risks to people waiting for care and treatment, not having enough staff, poor medicines management, not providing timely care and treatment, as well as not having effective systems and processes to keep people safe who were waiting for treatment.

Jayne Reid, CQC deputy director of mental health in the North East, said: ‘When we inspected community-based mental health services for adults of working age in Hull, the quality of care had declined significantly since our last inspection. It was concerning that the service didn't always have a good understanding of people's needs when waiting for treatment or after they'd been prescribed medicines.'

The CQC said two people hadn't had regular medicines reviews with a doctor and one had stopped taking their medicines as they'd experienced issues but couldn't get a review or access the support they needed. Another person had been waiting for two years for treatment after moving from child and adolescent mental health services to the adult community mental health team.

A Humber Teaching NHS Foundation Trust spokesperson said: ‘Humber welcomes the Care Quality Commission's report and the opportunity it provides to reflect on our services. The report highlights areas where improvement was required at the time of the inspection in March 2026. Many of these had already been identified by the trust and were being addressed through a comprehensive improvement plan shared with the CQC during the inspection process. Since the inspection, we have continued to build on this work, focusing on delivering sustainable improvements in the quality, safety and experience of care for our patients.

‘Work continues to progress to improve patient pathways, making it easier for patients to get back in touch with our adult community mental health services, when they need further support.'