Created using video footage of a human physiotherapist, Flok Health is able to offer NHS patients personalised treatment for back pain at population scale, with zero waitlist.

The technology was deployed in Cambridgeshire and Peterborough in February by Cambridgeshire Community Services NHS Trust (CCS): the first NHS organisation in England to make Flok's AI clinic available to patients across a range of community healthcare settings, including self-referred and clinician-referred patients.

Patients living in Cambridgeshire and Peterborough were able to access Flok over a 12-week period between the beginning of February and the end of May 2025.

When the AI clinic first went live in Cambridgeshire, waiting times for elective community musculoskeletal (MSK) services in the region stood at 18 weeks.

Over the course of 12 weeks, the deployment of Flok - in combination with initiatives including MSK "superclinics" and community assessment days - reduced waiting times for all MSK conditions across CCS by 44% to under 10 weeks.

Flok's AI clinic alone - the only intervention deployed specifically to treat back pain - exclusively reduced waiting lists for back pain by 55%, and saved 856 hours of clinician time per month within the Trust.

In addition, patients who accessed Flok's digital service were able to do so immediately, experiencing waits of zero days.

Of the patients treated via the AI pathway, less than 2% requested or required referral to a traditional face-to-face service. That means more than 98% were triaged, treated and discharged via the digital service, relieving pressure on existing pathways, and enabling clinicians to see patients who wanted or needed face-to-face appointments faster and for longer.

More than 2,500 patients living in Cambridge and Peterborough accessed the AI clinic over the 12 weeks.

Mike Passfield, deputy director from Cambridgeshire Community Services NHS Trust, said: ‘The impact has been extraordinary, delivering same-day access to care for thousands of patients, reducing back pain waiting lists by over 50%, and freeing up clinicians to focus on other patients with complex MSK conditions. 

‘What matters most to us is making sure patients get the right care quickly and safely and this pilot has shown that innovation like Flok can truly transform how we deliver services.

‘This pilot has demonstrated how innovation, when safely and thoughtfully integrated into NHS pathways, can dramatically improve access, outcomes and patient experience. We look forward to working with Flok to explore how this service can be scaled across our region to benefit even more people.'

Finn Stevenson, co-founder and chief executive of Flok Health, added: ‘Seeing the impact our service has had in Cambridgeshire and Peterborough - which is also where our team lives and works - has been incredibly meaningful.

‘Our AI clinic enables patients to access world-class MSK care immediately, whilst freeing up traditional clinical capacity for patients who want or need to see a clinician in person.

‘We look forward to continuing to work closely with our innovative NHS partners to deliver gold-standard, scalable MSK care to patients in Cambridgeshire and across the UK.'

Earlier this year, NHS Lothian in Scotland rolled out the service to more than one million NHS patients in its first large-scale UK deployment.

Flok Health is the first digital MSK service to have been approved by the CQC and has achieved medical device certification under MHRA regulations.