BSL signers in Powys can now use Convo, formerly called SignLive, to contact their local NHS GP, dentist, optician or pharmacy.

Convo is a free app that connects patients to a BSL interpreter who will call the health service for the patient and talk to them in real time.

The interpreter can leave messages, arrange call-backs using your Convo extension number, and join appointments to help the patient communicate live.

The service, which is already available in Powys Teaching Health Board hospitals, now works with more than 80 GP surgeries, NHS dentists, opticians and pharmacies across Powys.  

Adam Pearce, who works on equality and Welsh language services at Powys Teaching Health Board, said: ‘BSL users often struggle to use phone services. If you can't hear, a phone isn't helpful. Convo fixes that. Now BSL signers can contact their GP, hospital, dentist, optician or pharmacy just like our hearing patients can. We think we're the first health board in Wales - and maybe the UK - to offer this level of coverage.'

Debra Wood-Lawson, executive director for people and culture for Powys Teaching Health Board, added: ‘This news coincides with the launch of updated guidance for accessible communication in NHS Wales. Powys is proud to lead the way in making healthcare easier to access for everyone.'