Sword Intelligence safely applies AI directly to large-scale care operations, including triage, care coordination, outreach, scheduling and follow-up. By automating non-clinical workflows, the company helps hospitals manage demand more effectively, free up clinical capacity and improve patient outcomes without significant additional workforce or infrastructure investment. The platform is designed to meet data sovereignty, cybersecurity and interoperability standards, integrating within existing NHS workflows and IT environments, including electronic patient records.
Sword Intelligence was originally developed to solve the critical operational challenges faced by Sword Health, a global healthcare company that has been pioneering AI-enabled care delivery for more than a decade. After proving its impact internally, fundamentally changing how the company runs care operations, these AI capabilities are now being made available externally to governments, health systems, and payors in the US and across several European countries.
Built on the foundations of Sword Health, Sword Intelligence draws on deep, real-world experience operating at scale. Sword Health operates across three continents and supports 22 million patients worldwide.
In the UK, Sword Health already works at scale across 20 NHS trusts in 5 ICB regions, enabling community-based digitally enabled care pathways in musculoskeletal care, pain management, women's health, mental health and, with the acquisition of Surgery Hero in 2025, surgical and oncology prehabilitation.
Sword Intelligence's focus in the UK includes supporting first response in the community and enabling faster access to specialist hospital care for patients who need it. Central to this is a modular intelligence platform, combining proven AI capabilities that can be rapidly assembled, tested and deployed, allowing healthcare providers to build bespoke, responsible AI agents tailored to their needs.
A dedicated UK-based senior leadership team has been established to accelerate engagement with NHS organisations and address urgent supply-and-demand challenges, particularly around access and waiting lists. The team includes clinical director of special operations Dr Mark Ratnarajah and head of partnerships Selina Sachar.
Dr Ratnarajah is an experienced co-founder with a 30-year track record spanning NHS clinical practice, health technology, entrepreneurship and leadership, and has worked extensively with NHS providers and ICBs to tackle waiting lists. Sachar brings more than a decade of experience driving healthcare technology initiatives in the UK, with a focus on addressing systemic challenges through intelligent SaaS solutions.
Dr Ratnarajah said: 'AI dominates conferences and board conversations, but real impact is achieved at the operational level. Sword Intelligence focuses on applying responsible AI to the most pressing challenges facing the NHS - particularly access and waiting lists - at scale. Rather than selling limited point solutions, we work with health systems to build exactly what they need, grounded in how care is actually delivered.'
Sachar added: 'With large-scale projects underway in Europe, UK healthcare providers are engaging with us to understand how we can co-create practical solutions to their most persistent bottlenecks. There is a significant opportunity to apply AI in areas of UK healthcare that have so far been underserved by technology.'
