The statistics show one in 10 people (10.6%) found it difficult to contact their GP between 27 May and 18 June 2025 (Wave 12) compared with also most two in 10 (18.7%) between 23 July and 15 August 2024 (Wave 1).

The percentage of people who had a poor experience of their GP practice also fell from 15% in Wave 1 to 10.9% in Wave 12.

In the latest results (Wave 12), those who contacted their GP online or in person were most likely to find it easy (76.6% and 75.0%, respectively).

Three quarters (72.9%) described their experience of contacting their GP as very good or good with those over 75 more likely to say this (77.8%) compared with 25 to 34 year olds (67.9%).

Nine out of 10 (90.1%) of NHS dental patients were satisfied or very satisfied with their care.

Just over half (53.2%) of adults reported having an NHS dentist. Over a third (35.8%) of adults had a private dentist and one in 10 (10.7%) did not have a dentist. Males were more likely not to have a dentist (12.8%) than females (8.6%).  Adults in the South West and South East were most likely to have a private dentist.

Of those using NHS pharmacy services, 88.9% were very satisfied or satisfied with the most recent service they received. However, one in eight (13.3%) had a problem getting their prescription. Females, older adults, and those with a long-term health condition were significantly more likely to report using NHS services from a pharmacy ‘several times a month'.

For all services, levels of satisfaction tended to be higher among the older age groups, those living in the least deprived areas and those without a long-term health condition.