Bathrooms within the Stonehouse and Wolf wards, and the Surgical Assessment Unit at UHP now feature shelving space after the experiences of patients who have a stoma bowel condition were shared through the Patient Advice and Liaison Service (PALS).

Susan Clemow, matron for colorectal, hepatobiliary, oesophageal-gastric, general and emergency surgery, said: ‘Having worked on level 7 for many years, the idea of shelves in the bathrooms had never occurred to me. Once raised, it seemed like such an obvious and beneficial addition, given the equipment required for stoma care. This change highlights how the best improvements often come from simple yet practical ideas.

‘We were grateful this was brought to our attention and were happy to install shelves in one bathroom on each ward – Stonehouse, Wolf, and the Surgical Assessment Unit. The response from patients has been overwhelmingly positive, making stoma care more convenient and accessible.

‘This is a perfect example of why patient and relative feedback is invaluable. By listening and responding, we continue to shape a care environment that truly meets the needs of those we serve.'