Outstanding GP practice 'embraced learning and innovation'

A Hull GP practice that ‘embraced learning and innovation’ has been rated outstanding by the CQC.

Laurbel Surgery (c) NHS Humber and North Yorkshire ICB

Laurbel Surgery (c) NHS Humber and North Yorkshire ICB

Laurbel Surgery is run by Dr Navin Jaiveloo and provides services to around 3600 residents in Bilton.

Alan Stephenson, CQC deputy director of operations in South and East Yorkshire, said: ‘When we inspected Laurbel Surgery, we found a service that embraced learning and innovation to provide the best possible care to people.'

The CQC noted leaders continually sought to improve service delivery, embracing new technologies such as AI, by using feedback from both staff and people to reduce risks and enhance the quality of care.

The practice boasted significantly higher average customer satisfaction ratings with 87% of people reporting a good overall experience, 95% feeling their needs were met during their last appointment, 89% finding it easy to get through by phone, 95% and 92% finding it easy to get in touch through the website and NHS app, respectively.

Erica Daley, NHS place director (Hull) for NHS Humber and North Yorkshire ICB, said: ‘We are proud to celebrate Laurbel Surgery's outstanding rating from the Care Quality Commission. It reflects the dedication within the practice, as well as the exceptional quality of care delivered to the patients it supports.

‘The ICB is committed to supporting practices like Laurbel in driving innovation, excellence and equity in care for our all our communities.'

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