NHS 'deaf to criticism' and stuck in 'fossilised' ways, says Mackey

Sir Jim Mackey has said the NHS was too often ‘deaf’ to criticism and had ‘wasted lots of money’.

Sir Jim Mackey © Newcastle Upon Tyne Hospitals NHS Foundation Trust

Sir Jim Mackey © Newcastle Upon Tyne Hospitals NHS Foundation Trust

Speaking to The Telegraph, Sir Jim said the NHS had been stuck in ‘fossilised ways' that had not changed since its foundation.

He said: ‘It feels like we've built mechanisms to keep the public away because it's an inconvenience. We've got to somehow reorient it; think about how do we find people who need us, how do we stop thinking "it's going to be a pain in the arse if you turn up because I'm quite busy" and instead think about how do we find out what you need and get it sorted.'

With public confidence in the NHS at an historic law, the NHSE boss said: ‘If we lose the population, we've lost the NHS.'

He added: ‘There is a strong argument that we have wasted a lot of money in the last few years, we haven't spent it as wisely as we could have done.'

The NHSE chief's comments come ahead of the expected publication of the 10-Year Health Plan this week.

The report revealed the plan will include trialling ‘patient power payments' with full payments given to hospitals only if patients are happy with care provided.

A&E funding is also expected to be dependant on cutting waiting lists and shifting care into the community.

 

Royal Bolton trials AI to improve accuracy of Down's syndrome test

Royal Bolton trials AI to improve accuracy of Down's syndrome test

By Liz Wells 27 January 2026

Researchers at Royal Bolton Hospital have achieved a world first by using AI to improve the accuracy of a test that identifies if a baby has a high chance of...

Healthcare to come to the high street

By Lee Peart 27 January 2026

Mayor of York and North Yorkshire, David Skaith, has revealed plans to bring healthcare services to the community.

Pharmacies push minister for roadmap to recovery

By Liz Wells 27 January 2026

Community pharmacies across the country have entered 2026 ‘in real economic peril’ and urgently need a roadmap to recovery, Community Pharmacy England (CPE) ...


Popular articles by Lee Peart