NHS backs AI notetaking to free up more face-to-face care

NHS England has published a new self-certified registry for ambient voice technologies, which requires suppliers to comply with standards on clinical safety, technology and data protection.

© Igor Omilaev/Unsplash

© Igor Omilaev/Unsplash

The registry of suppliers is being launched following NHS guidance published last year advising NHS organisations to use AI notetaking tools that are safe, evidence-based and deliver benefits for patients.

Dr Alec Price-Forbes, NHS England national chief clinical information officer, said: ‘AI notetaking tools will help free up more time for clinicians to focus on their patients, rather than typing up notes or looking at a screen – enhancing the quality of consultations and improving overall patient satisfaction.

‘We are working with NHS organisations to help them implement the technology safely and effectively – helping to make the NHS the most AI-enabled healthcare system in the world, as we shift from analogue to digital.'

In response, Dr Layla McCay, director of policy at the NHS Confederation, said healthcare leaders will welcome the registry and that they will have access to AI tools that comply with clinical safety and data standards. 

She added: 'When rolled out properly and in suitable contexts, AI tools have shown the potential to improve NHS productivity and address specific challenges faced by organisations. The registry and the tools listed on it can help NHS clinicians choose the best technology to support their work, and this is to be lauded.

'However, some organisations may have poor or incompatible infrastructure for AVT tools, while others lack reliable Wi-Fi and secure platforms. Continued capital investment is therefore vital to ensure the NHS can develop and maintain the infrastructure needed to make the most of AI technologies. NHS staff also need appropriate training to learn how to use these tools effectively.'

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