The Inquiry into Digital Inclusion and Health is chaired by Professor Farah Bhatti, a consultant cardiothoracic surgeon and honorary professor at Swansea University Medical School, who was the first British woman of Pakistani heritage appointed as a consultant cardiothoracic surgeon in the UK.

Prof Bhatti said: ‘Throughout my career I have seen the impact that inequality has on patients. The pace of technological change must balance efficiency and convenience with ensuring that some of the most vulnerable in society are supported – and not left behind. New systems and digitisation must also be accompanied with training and support for staff in every part of the NHS – including how they can support patients to engage with online NHS services.

‘I am looking forward to hearing from patients, healthcare professionals and a wide variety of stakeholders as we look towards creating actionable recommendations for government.'

Through a combination of written submissions and live evidence sessions, the inquiry will explore how people experience digital exclusion when engaging with the health system – whether as patients, carers, clinicians, or health service staff.

Elizabeth Anderson, chief executive of the DPA, said: 'As the NHS continues its digital transformation, it cannot be assumed that everyone can come with it. Digital exclusion is not a peripheral issue — it directly impacts the ability to access care, understand information, and make informed decisions about health. This inquiry is a critical step toward building systems that serve everyone.'

The inquiry has launched a call for evidence on a wide range of themes:

• access to technology and connectivity
• digital skills and literacy; language and trust
• impact of digitalisation on marginalised groups, including older adults, rural communities, and those living with long-term conditions
• how clinicians and frontline staff are navigating digital tools within health services.

Evidence can be submitted, online or by post, until 30 July 2025. Details on how to contribute are available here.

A final report will be published in early 2026, with findings and recommendations designed to inform national policy and improve practice across the health and care sectors.