Former NHS England director and NHS chief executive joins AI vendor

Richard Samuel, former NHS England director and NHS chief executive, has joined conversational AI vendor to the healthcare sector EBO as director of healthcare strategy.

© EBO

© EBO

He will also lead a transformative initiative aimed at 'revolutionising' the role of the patient in the reform of the NHS.

Samuel said: ‘Placing the person at the heart of the service and in control of their care is essential. The potential for health and care sector to harness AI and behavioural science to creating proactive, personalised, and scalable robot conversations is enormous and a step we must take to elevate patient care and people's experience to new standards of excellence.'

He added: ‘I am raring to go with this initiative: to build a portfolio of autonomous "patient healthcare navigators". A critical success factor will be the support coming from within industry.

‘We want to work with existing clinical suppliers in defining objectives and identifying behavioural barriers to piloting, evaluating, and refining conversational AI interventions.'

EBO's chief executive, Gege Gatt, said: ‘Richard Samuel brings a unique blend of NHS experience and AI expertise, making him ideally suited to spearhead this ambitious program.

‘His vision is to incorporate behavioural insights within AI-powered systems to transform NHS care delivery. We look forward to seeing Richard's leadership and the meaningful outcomes that will emerge from this groundbreaking program.'

Prostate Cancer UK and NHS team up on 'once-in-a-generation' trial

Prostate Cancer UK and NHS team up on 'once-in-a-generation' trial

By Lee Peart 21 November 2025

Prostate Cancer UK is partnering with the NHS on a £42m screening trial.

NICE conditionally recommends AI tools that spot warning signs of bowel cancer

By Liz Wells 20 November 2025

Five smart technologies that act as a second pair of eyes during bowel examinations have been conditionally recommended by NICE for NHS use.

Roundtable: The role of medicines in the 10-Year Plan

19 November 2025

A Global Policy Network (GPN) roundtable discussed the role of pharmacies in implementing the 10-Year Health Plan.


Popular articles by Liz Wells