Former NHS England director and NHS chief executive joins AI vendor

Richard Samuel, former NHS England director and NHS chief executive, has joined conversational AI vendor to the healthcare sector EBO as director of healthcare strategy.

© EBO

© EBO

He will also lead a transformative initiative aimed at 'revolutionising' the role of the patient in the reform of the NHS.

Samuel said: ‘Placing the person at the heart of the service and in control of their care is essential. The potential for health and care sector to harness AI and behavioural science to creating proactive, personalised, and scalable robot conversations is enormous and a step we must take to elevate patient care and people's experience to new standards of excellence.'

He added: ‘I am raring to go with this initiative: to build a portfolio of autonomous "patient healthcare navigators". A critical success factor will be the support coming from within industry.

‘We want to work with existing clinical suppliers in defining objectives and identifying behavioural barriers to piloting, evaluating, and refining conversational AI interventions.'

EBO's chief executive, Gege Gatt, said: ‘Richard Samuel brings a unique blend of NHS experience and AI expertise, making him ideally suited to spearhead this ambitious program.

‘His vision is to incorporate behavioural insights within AI-powered systems to transform NHS care delivery. We look forward to seeing Richard's leadership and the meaningful outcomes that will emerge from this groundbreaking program.'

Imperial College Healthcare appoints trust-level chief executive

Imperial College Healthcare appoints trust-level chief executive

By Liz Wells 08 January 2026

Professor Julian Redhead has been appointed trust-level chief executive for Imperial College Healthcare NHS Trust from 1 April 2026.

BREAKING NEWS: Mortimer to become director general for people across DHSC and NHS England

By Liz Wells 08 January 2026

DHSC has confirmed that Danny Mortimer, chief executive of NHS Employers and deputy chief executive of the NHS Confederation, will join the DHSC executive te...

The traumatised organisation

By Lee Peart 07 January 2026

Kate Jury, managing partner, Niche Health and Social Care Consulting, discusses recognising and addressing organisational trauma


Popular articles by Liz Wells