Former NHS England director and NHS chief executive joins AI vendor

Richard Samuel, former NHS England director and NHS chief executive, has joined conversational AI vendor to the healthcare sector EBO as director of healthcare strategy.

© EBO

© EBO

He will also lead a transformative initiative aimed at 'revolutionising' the role of the patient in the reform of the NHS.

Samuel said: ‘Placing the person at the heart of the service and in control of their care is essential. The potential for health and care sector to harness AI and behavioural science to creating proactive, personalised, and scalable robot conversations is enormous and a step we must take to elevate patient care and people's experience to new standards of excellence.'

He added: ‘I am raring to go with this initiative: to build a portfolio of autonomous "patient healthcare navigators". A critical success factor will be the support coming from within industry.

‘We want to work with existing clinical suppliers in defining objectives and identifying behavioural barriers to piloting, evaluating, and refining conversational AI interventions.'

EBO's chief executive, Gege Gatt, said: ‘Richard Samuel brings a unique blend of NHS experience and AI expertise, making him ideally suited to spearhead this ambitious program.

‘His vision is to incorporate behavioural insights within AI-powered systems to transform NHS care delivery. We look forward to seeing Richard's leadership and the meaningful outcomes that will emerge from this groundbreaking program.'

MHRA launches call for evidence on AI regulation

MHRA launches call for evidence on AI regulation

By Lee Peart 19 December 2025

Members of the public, clinicians, industry and healthcare providers are being asked for their views on how AI in healthcare should be regulated.

NHS braces for damaging wave of strikes

By Lee Peart 17 December 2025

NHS providers are bracing for a damaging wave of strike action in the run up to Christmas in a bitter dispute with the BMA.

GPs to offer referral service to abuse victims

By Lee Peart 17 December 2025

GPs will offer a referral service to victims of sexual abuse under support measures announced by the Government.


Popular articles by Liz Wells