Former NHS England director and NHS chief executive joins AI vendor

Richard Samuel, former NHS England director and NHS chief executive, has joined conversational AI vendor to the healthcare sector EBO as director of healthcare strategy.

© EBO

© EBO

He will also lead a transformative initiative aimed at 'revolutionising' the role of the patient in the reform of the NHS.

Samuel said: ‘Placing the person at the heart of the service and in control of their care is essential. The potential for health and care sector to harness AI and behavioural science to creating proactive, personalised, and scalable robot conversations is enormous and a step we must take to elevate patient care and people's experience to new standards of excellence.'

He added: ‘I am raring to go with this initiative: to build a portfolio of autonomous "patient healthcare navigators". A critical success factor will be the support coming from within industry.

‘We want to work with existing clinical suppliers in defining objectives and identifying behavioural barriers to piloting, evaluating, and refining conversational AI interventions.'

EBO's chief executive, Gege Gatt, said: ‘Richard Samuel brings a unique blend of NHS experience and AI expertise, making him ideally suited to spearhead this ambitious program.

‘His vision is to incorporate behavioural insights within AI-powered systems to transform NHS care delivery. We look forward to seeing Richard's leadership and the meaningful outcomes that will emerge from this groundbreaking program.'

Former NHS trust executive jailed for 28 years for sexual offences

Former NHS trust executive jailed for 28 years for sexual offences

By Lee Peart 14 November 2025

A former NHS trust executive who groomed teenage girls on Snapchat has been jailed for 28 years.

Waiting list drops for first time in four months

By Lee Peart 13 November 2025

The NHS waiting list fell in September after rising for the previous three months.

Mackey 'confident' NHS will hit elective care targets

By Lee Peart 13 November 2025

NHS England chief executive Sir Jim Mackey has said he is ‘confident’ the NHS will hit its 18-week elective care targets.


Popular articles by Liz Wells