The third annual Care Trends Report 2025 from OneAdvanced in partnership with Care England, which is based on a survey of 404 multi-site care providers, shows 47% of providers struggle to track move-ins and move-outs.

Administrative errors are also draining valuable resources, with 78% of providers spending three to six hours each month amending payroll errors, up 49% on last year's figure.

The report shows that 32% of providers say they're unable to offer their employees the right number of hours, and another 22% struggle with scheduling shifts at times that work for staff.

Professor Martin Green, chief executive at Care England, said: ‘Care providers are already facing significant operational challenges in delivering services, upcoming legislative changes are expected to introduce further complexities, putting additional pressure on providers who are already struggling to maintain the status quo. It is essential that we amplify their voices to ensure they receive the right support and solutions needed to sustain their future.'

Ric Thompson, SVP - Health & Care at OneAdvanced, added: ‘The encouraging news is that the report reveals strong momentum and a clear appetite for change. And with the right support and technology, care providers can shift from reactive firefighting to proactive, future-ready care.'

 The full Care Trends Report 2025 can be viewed here.