The digital clinic provides NHS patients with same-day appointments for back pain via a smartphone app. In its first large-scale pilot in England last year, the clinic more than halved waiting lists for back pain and reduced waiting times for all MSK conditions by 44% in less than 10 weeks.

The AI clinic has been rolled out across Cambridgeshire, Peterborough, Airedale, South Yorkshire (Doncaster, Barnsley, Rotherham, Sheffield), Northamptonshire, and three London boroughs.

This means more than 2.4m patients living in these areas are able to access round-the-clock digital physiotherapy..

The expansion comes following NHS England's publication of its Medium Term Planning Framework in October 2025, which provided clear guidance to NHS trusts to consider where digital solutions could be deployed at pace, on the condition that products and services have appropriate regulatory approval (typically Class IIa).

Matthew Winn, chief executive at Cambridge Community Services NHS Trust and Norfolk Community Health and Care NHS Trust, said: ‘It's been fantastic to see the impact the Flok Health pilot has had for our patients and staff. Thousands more people are getting faster access to expert physiotherapy support, waiting lists have been cut by more than half and our clinical teams have more time to focus on those with complex needs.

'It's exciting to see how innovation like this, introduced safely and thoughtfully can truly transform the way we deliver care. We're now looking forward to rolling Flok out more widely across the trust so even more people can benefit from quicker, high-quality MSK support closer to home.'

Finn Stevenson, chief executive and co-founder at Flok Health, said: ‘Our goal is to continue to deliver gold-standard MSK care at population scale, enabling patients to access care immediately, whilst freeing up clinical capacity for patients who want or need to see a clinician face-to-face.'